FAQ

Q：How to install the machines after I buy them?

A: Most of our machines come fully loaded and only require adding oil and connecting power after receiving them. We also have a technical group that provides online guidance step by step.

Q: Can I request OEM service from you?

A: we are pleased to inform you that we accept OEM orders for your own brand

Q: How can I learn to operate the your equipment?

A: We can offer operation book , operation videos also online guide step by step

Q: What oil do your press brakes use?

A: All hydraulic machines use #46 hydraulic oil

Q: What can I do if I need spare parts for repairing machine?

A: We can sent you by express company ,normally can receiver within one week

Q: What is the lifetime of the press brakes tooling?

A: Generally more than 2 million times

Q: What is the material of your press brakes tooling?

A：42CrMo

Q：What is the material of your hydraulic guillotine shear blades?

A: Cr12MoV

Q: What is the lifetime of the guillotine shear blades?

A: Reaches more than 800,000 cutting times

Q: What is the warranty of your machines? 

A: Two Years Warranty

Q: What can I get if I have problem with my machine?

A: In the event of small issues, we will provide online guidance, and for more significant problems, we will send an engineer to provide on-site service.

Q: How can I be Stars Machinery distributor in my country?

A: If your annual purchase amount exceeds 200,000 US dollars, you could potentially become our distributor in your country.